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Testimonials

Over 40 Years of Experience
Customer Service is a Top Priority
Free Survey

AA Lock & Key, Inc Testimonials

Over 40 Years of Experience | Customer Service is a Top Priority | Free Survey

This is a placeholder for the Yext Knolwedge Tags. This message will not appear on the live site, but only within the editor. The Yext Knowledge Tags are successfully installed and will be added to the website.

Here's what customers are saying about AA Lock & Key, Inc!

"Very fast, efficient and courteous. My lock now works better than when brand new!"

- Bob N.

"Thanks for all your help and prompt service. Stay safe!"

- Bill S.

"Can't say enough about the service we received from your company always professional and neat. On a scale of 1to 10. You deserve a 15.[?]"

- Priscilla G.

"Very efficient, friendly and courteous!"

- Maureen G.

"My name is Bob A. Had a gentleman come to the house to install three bolt locks. He was pleasant, professional and knowledgeable to the point of making recommendations. I've used them for many years. Highly recommend them. They are a TEN!"

- Bob A.

"Thank you for your service! Quick and professional workmanship. Will defiantly recommend and call back if needed!"

- Teresa D.

"I would give your service a 5/5. Service was quick and as expected. Estimates were spot on.
Dan was an extremely nice fellow and did his work quickly, efficiently, and provided some additional guidance for maintenance.
I would love to have Dan help me with lock issues in the future. I would also recommend your services to a friend!"

- Jason C.

"TY again - see you soon. I appreciate the professionalism and service of AA Lock and Key!"

- Piper H.

"All around excellent customer service! Quality work!"

- Frank R.

"This review is in regards to the excellent service of AA Lock & Key, Inc. I had some house keys of mine that mysteriously disappeared which led me to have my home's door locks rekeyed as soon as possible. I contacted AA Lock & Key, Inc, explained my situation to office staff and with the juggling of appointments they were able to have a technician come to my house the next day. The tech was thorough and did a fantastic job rekeying my locks. I highly recommend AA Lock & Key, Inc and they are on my list for any future service needs."

- Tom North Stonington

"Don’t ever lose Dan. He was kind, considerate, respectful, friendly, compassionate, hardworking, fast, knowledgeable. There aren’t enough good adjectives for him. He was a breath of fresh air in a cruel world. Give him a raise."

- Catherine G. Bozrah

"AA Lock & Key, Inc is amazing. They have worked with my family in the past and now have helped secure my first home. I have known the family for the majority of my life and they really make you feel like family. From beginning to end, their service was wonderful. They fit us right in for their schedule and installed/ changed all our locks. Would recommend them to anyone!"

- Courtney G.

"Great service and response time."

- Paul N.

"Thank you, Debbie and Dave! If I ever need lock or door work at my home again, I’ll be calling you!. You are one of Aquarion’s and my favorite contractors - we couldn’t do what we do without you!"

- Judy S.

"A pleasure to deal with! They go above and beyond."

- Karine

"They were easy to get in touch with and quick to respond. They had the tools necessary to change the lock on our RV in a campground after other RV repairmen couldn't accomplish it. Nice work, and cleaned up after!"

- Marilou

"I just wanted to let you know what a great job Dan did at the house today. He was very kind and knowledgeable as well as helpful in answering some questions that I had regarding the main door. Thank you for your help, I will definitely call you again if I need anything further and pass the business name along should I know anyone in need of your services."

- Cheryl

"Thank you to AA Lock & Key, Inc and Dan for doing a great job changing locks on our new home! Scheduling was easy and convenient, and the process was easier than I could have imagined. We appreciate it."

- Katrina O.

"Dan was great. Another satisfied customer. He was quick and efficient and pleasant. This is all according to my husband who met him at the house while I was doing another errand."

- Mary Jane K.

"Great service, fast response, quick fix. You folks knew what was wrong in advance and came prepared. I really appreciate your help."

- John O.

"Thank you for the quick service. Dan was awesome. He was like “Zoom Zoom” in and out!"

- Sara Public Works, Planning & Infrastructure Mgmt. 

"AA Lock & Key, Inc is a crucial part of our access control and our physical security systems. Their continued outstanding service, readiness and problem-solving abilities have kept our staff and assets safe and secure for many years. Dave, Dan, Debbie and Joanne are always a pleasure to work with and they are always willing to take the extra effort to make sure our needs as a financial institution are met in an effective and timely manner. I would recommend AA Lock & Key, Inc for any security or access control needs whether you are protecting your business or home."

- Scott Graves
Security & Facilities Manager, CorePlus Federal Credit Union

"AA Lock & Key, Inc has been a valued partner in Mystic Aquarium's Safety & Security programs for over 17 years.
 
Their experienced locksmiths have helped recommend, procure, and service access control devices for several diverse applications during my tenure with the Aquarium. It is truly a pleasure to know each of their team members on a first-name basis, whether I am visiting the shop, or when someone performs field maintenance.
 
Many thanks to everyone at AA Lock & Key, Inc for their consistently high level of customer service!"

- Nathan S. Fague, MS
Director of Safety & Security, Mystic Aquarium

"As always, prompt, capable, and courteous!"

- Montville Housing Authority

"Dave / Debbie, I wanted to wish you a Happy New Year and thank you for another year of exemplary service to our plant. Your rapid response each and every time we called you combined with your knowledge and experience of all our systems allowed us to complete another year with no overtime charged for the security of unlocked or inoperable doors due to mechanical or electronics - in the case of our security swipe 
stations.

 
We anticipate many more years of excellent service from our door security systems and door entry controls under your service. Thank you."

- Al Seals, Electronic Technician

"We've been doing business with Dave and Debbie at AA Lock & Key, Inc for over 20 years and we couldn't be happier.
 
They're always prompt in responding to our needs with the same friendly, reliable, and accommodating service."

- Ted Ayer, Aldin Associates

"I work for a company that owns 24 gas station / convenience stores and 6 Wings restaurants, and I've been doing business with Dave for 20 years.
 
He has always amazed me with his knowledge and he has always been able to help me with whatever I need. I still remember Dave cutting me a skeleton key for my house. Thanks, guys for all you do."

- Aquarion Water Company Of CT

"I am a customer with AA Lock & Key Inc of Ledyard, CT, and would like to share some experiences that I have with the members and services from AA Lock & Key, Inc. My most recent experience was having Dave come to the Fire Station and plan a new electronically programmable door controller that allows me to program different codes for different users which has a timer attached and times out after the set time. Confused yet? Don't worry, Dave and his staff will respond quickly to your needs and efficiently install whatever it is you wish to accomplish.
And by way of "Service with a smile"? Dave and his technicians abide by that saying, even with the toughest jobs, Dave will look over at you and say "We will get this done"! The job that Dave did looks like the door came with all of the equipment that he installed, a great job."

- Tony Manfredi
Assistant Fire Chief / Deputy Fire Marshal, Mystic Fire Department

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